Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use narintueos's financial education services.

Information We Collect

When you engage with our financial model building courses and resources, we collect information that helps us provide better educational experiences. This includes details you provide during registration, course enrollment, and when you interact with our learning materials.

Personal Information

Name, email address, phone number, and billing address when you register for courses or subscribe to our services. We also collect educational background information to tailor learning paths.

Learning Data

Course progress, quiz results, assignment submissions, and interaction patterns with our educational content. This helps us understand what works best for different learning styles.

Technical Information

Device information, browser type, IP address, and usage patterns on our platform. We use this to optimise our website performance and troubleshoot technical issues.

How We Use Your Information

Your information serves specific purposes related to delivering quality financial education. We're not in the business of selling data – we're focused on helping you build genuine skills in financial modelling.
  • Delivering course content and tracking your learning progress
  • Sending important updates about course schedules and new materials
  • Providing technical support and responding to your inquiries
  • Improving our educational content based on student feedback and performance
  • Processing payments for courses and subscription services
  • Ensuring platform security and preventing unauthorised access
We occasionally analyse learning patterns across our student base to identify which teaching methods are most effective. This analysis uses aggregated, anonymised data that can't be traced back to individual students.

Australian Privacy Principles Compliance

As an Australian-based education provider, we strictly adhere to the Privacy Act 1988 and Australian Privacy Principles. This means you have specific rights regarding your personal information, and we have clear obligations about how we handle it.

Data Sharing and Third Parties

We work with carefully selected partners to deliver our education services, but we don't hand over your data freely. Here's who might access your information and why.
Our payment processor handles billing information securely when you purchase courses. We use email service providers to send course updates and educational content. Video hosting services store recorded lectures and tutorials.
If you're studying as part of a corporate program, we may share progress reports with your employer – but only after getting your explicit consent first. We never sell personal information to marketing companies or data brokers.
Law enforcement or regulatory bodies might request information if required by Australian law, but we'll notify you unless legally prohibited from doing so.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights through clear processes.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 30 days, usually much sooner.

Correct Information

Update incorrect or incomplete information in your account. You can do this directly through your student dashboard or by contacting us.

Delete Your Account

Request complete deletion of your account and associated data. We'll retain minimal records as required by law for tax and business purposes.

Restrict Processing

Limit how we use your information while maintaining your account. Useful if you want to pause communications but keep your learning progress.

To exercise any of these rights, send us an email with your request and account details. We'll verify your identity and respond promptly. There's no charge for reasonable requests.

Data Security and Storage

We take data security seriously because financial education often involves sensitive career and business information. Our security measures reflect this responsibility.
All data is encrypted both in transit and at rest using industry-standard protocols. Our servers are hosted in Australian data centres that meet strict security requirements. Access to your information is restricted to authorised staff who need it for their specific roles.
We regularly backup your learning progress and account information to prevent data loss. These backups are also encrypted and stored securely. Our systems undergo regular security audits and vulnerability assessments.
While we implement robust security measures, no online system is completely immune to threats. We'll notify you promptly if any security incident affects your personal information, along with steps we're taking to address it.

Data Retention Periods

We keep your information only as long as necessary for legitimate educational and business purposes. Different types of data have different retention periods based on their purpose and legal requirements.
  • Active student accounts: retained while you're enrolled in courses or subscribed to services
  • Completed course records: kept for 7 years to support certification and reference requests
  • Payment and billing information: retained for 7 years as required by Australian tax law
  • Marketing communications: deleted within 30 days of unsubscribing
  • Technical logs and analytics: deleted after 2 years unless needed for security investigations
If you request account deletion, we'll remove your personal information within 30 days while keeping minimal records required by law. You can always request information about how long we plan to retain your specific data.

Cookies and Tracking

Our website uses cookies to improve your learning experience and remember your preferences. We're transparent about what cookies we use and why.
Essential cookies keep you logged in and remember your course progress. These are necessary for the platform to function properly. Analytics cookies help us understand which parts of our courses are most effective and where students might be struggling.
We don't use advertising cookies or share cookie data with third-party advertisers. You can control cookie settings through your browser, though disabling essential cookies may affect platform functionality.

International Data Transfers

While we primarily store data in Australia, some of our educational tools and services are provided by international companies. We ensure appropriate safeguards are in place for any data transferred overseas.
When using video conferencing for live classes or cloud-based collaboration tools, your information might be processed on servers outside Australia. We only work with providers that offer equivalent privacy protections to Australian standards.
If you're concerned about international data transfers, contact us to discuss alternative arrangements for your specific situation.

Changes to This Policy

Privacy practices evolve as technology and regulations change. We review and update this policy regularly to reflect current practices and legal requirements.
When we make significant changes, we'll notify active students via email and post updates on our website. Minor clarifications or administrative changes may be updated without individual notification.
We recommend reviewing this policy periodically, especially before enrolling in new courses or updating your account information. The current version always takes precedence over previous versions.

Privacy Questions or Concerns?

Contact our Privacy Officer directly for any questions about how we handle your personal information.
Email: contact@narintueos.com
Phone: +61 2 6262 6163
Mail: 13 Cosgrove St, Curtin ACT 2605, Australia
Last updated: March 2025 | This policy is reviewed annually and updated as needed to reflect current practices and regulatory requirements.